9bet's Privacy Policy — Your data is our responsibility

9bet is an international-standard online gaming platform offering Sports Betting, casino, jackpot, lottery, and more for users in Bangladesh. Our Privacy Policy ensures that every transaction and piece of personal information you share is handled with the highest level of security.

This Privacy Policy applies when you visit the 9bet website, create an account, use any of our services, or contact our support team. This Policy has been drafted in compliance with Bangladesh and international data protection laws.

9bet's Privacy Policy may be updated from time to time. For significant changes, we will notify you by email or through an in-platform notification. The latest version of the Policy will always be available on this page.

9bet collects your information in several ways. Some data you provide directly, while other data is collected automatically as you use the platform.

9bet uses your information only for specific, legitimate purposes. We never use your data excessively or for irrelevant reasons. The key purposes for which we use your information are outlined below:

• Account Management: To verify registration, authenticate logins, and ensure account security.
• Service Delivery: To accept bets, process winnings, and manage all gaming services.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• KYC Verification: To verify age and identity in compliance with legal requirements.
• Customer Support: To address your questions and resolve any issues.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To inform you of bonuses and offers, with your consent.
• Legal Compliance: To meet regulatory reporting obligations.
• Responsible Gaming: To identify unusual betting behavior and provide appropriate support.

9bet never sells your personal information. However, in specific circumstances, limited information may be shared with trusted partners. In every case, data protection agreements remain in place.

• Payment Provider: bKash, Nagad, Rocket, and other payment gateways receive only the minimum data required to process transactions.
• Identity Verification Service: Licensed verification agencies use limited data solely to complete KYC.
• Technology Service Provider: Companies handling hosting, analytics, and security tools operate under strict confidentiality agreements.
• Regulatory Authority: Information may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.

Data shared with third parties is always kept to a minimum — only what is strictly necessary. No third party may use your information for their own purposes.

9bet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and theme settings. Can be disabled.
• Analytics Cookies: To understand which pages are used most, helping us improve our services. Can be disabled.
• Marketing Cookies: To show you relevant offers. You can turn this off at any time.

9bet uses industry-standard technologies and processes to protect your information. Our security framework operates across multiple layers, so if one layer is compromised, the others continue to provide protection.

• AES-256 Encryption: All sensitive data stored is protected with military-grade encryption.
• SSL/TLS 1.3: Secured connections using the latest protocols during data transfer.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Minimum Access Policy: Only authorized personnel have access to your data.

As a 9bet user, you hold several important rights over your personal data. We treat these rights with the utmost seriousness.

To exercise these rights support@9bet-jit.comto email us. We will respond within 30 days. Due to legal obligations, some data may not be eligible for deletion.

9bet does not retain your data indefinitely. A specific retention period is defined for each data type, based on legal requirements and legitimate business needs.

• Account Information: For the duration of active account and 5 years after closure.
• Financial Transaction Records: 7 years (legal obligation).
• KYC Documents: 5 years after account closure.
• Support Contact: 3 years.
• Betting History: For the duration of your active account and 2 years after closure.
• Log Files & IP Information: 12 months.

Once the retention period expires, data is securely deleted or anonymized so you can no longer be identified.

9bet strictly does not provide services to anyone under the age of 18. Our registration process includes dedicated age verification measures. Any attempt by a minor to create an account will result in immediate account termination.

If we become aware that a minor's information is in our system, it will be deleted immediately. If a parent or guardian suspects their child is using 9bet, please support@9bet-jit.comto get in touch.

9bet may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological developments, or service improvements. We will notify you before any significant changes take effect.

• Minor updates: only this page will be updated with a revised date.
• Major changes: notification will be sent via email or on the platform.
• Continued use of the service after changes take effect constitutes acceptance of the updated Policy.
• If you do not agree to the changes, you may request to close your account.

To request a copy of a previous version support@9bet-jit.comto get in touch.

For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection Team. We take every request seriously and respond as promptly as possible.

If your complaint is not resolved within 30 days, you may escalate it to the relevant regulatory authority. We always strive for an amicable resolution.